Shipping Information

We deliver all across the UK.

Your Terrarium will be carefully packaged and posted in a specialised box to ensure that it arrives in perfect condition.

Orders placed before 6pm Sunday each week will be dispatched on the following Monday, and will reach you within 3 working days.

Our workshop is based in Watford, London, so if you would like to arrange a pick-up rather than delivery, please choose 'Pick-Up' when choosing your shipping option and we will email you our address.

We charge a flat £5.00 delivery fee for all products, and don't charge a fee if picking up from our workshop.

We also offer a priority service - for an additional £5.00 orders placed before 6pm will be dispatched the next working day, and will reach you within 3 working days.

Please contact us if you are planning on purchasing over 5 terrariums.

Kindly note that we cannot be responsible for delays as a result of adverse weather conditions.

 

Easy Returns & Exchanges

Please note that returns can only be made within 14 days of purchasing goods. All goods must be packaged properly and arrive at the workshop in a saleable condition for a full refund to be made. If the good is not in a saleable condition (e.g. broken), we will unfortunately not be able to make a refund. Please contact us if you would like to make a refund.